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Refund Policy

Our Commitment to Customer Satisfaction
At International Centre for Cultural Excellence (ICCE), we are committed to providing the highest quality music education and ensuring your satisfaction with our courses and services. We understand that circumstances may change, and therefore, we have implemented a comprehensive refund policy to address your needs. Please take a moment to familiarize yourself with our refund policy guidelines below.
Course Refund Policy

Course Refund Policy:

At ICCE, we want all our students to have a positive and satisfactory learning experience. We understand that circumstances may change, and sometimes it may become necessary to cancel a course. We offer a refund policy to provide fair and reasonable solutions in such situations.

Cancellation within 50% Course Completion: If a student decides to cancel their course, they can apply for a refund within the first 50% of completed sessions. The remaining course fee will be reimbursed to the student. However, please note that examination fees are not refundable under any circumstances. Once examination fees have been paid, they cannot be reimbursed.

Refund Process: To initiate a refund, the student must submit a refund request to our customer support team. Our team will verify the course completion status to determine eligibility for a refund. If eligible, the refund amount will be credited to the original payment method within 7 days.

Course Expiry and Renewal: Each course has a specified duration based on the chosen pricing plan. After the course's expiration, students have the option to renew and continue their learning journey with us.

Exceptional Circumstances: In rare cases of exceptional circumstances, ICCE reserves the right to make decisions beyond the standard refund policy. Any such decisions will be made at the discretion of ICCE management.

For any queries or assistance related to the course refund policy, students can contact our customer support team at We are dedicated to providing the best support and guidance to all our students throughout their learning journey at ICCE.

Exam Fee Refund Policy
Stage 1 of Grade Certification Exam: Once the first stage of the grade certification exam is completed, we regret to inform you that refunds are not possible. The grade certification exam is a comprehensive assessment process, and the examination fees cover the administrative costs associated with conducting the exam.
We encourage all students to thoroughly prepare and make an informed decision before registering for the grade certification exam. If you have any questions or concerns regarding the examination process, please reach out to our support team for guidance and assistance.
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