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Privacy Statement for our Websites

Introduction

This privacy statement provides information about the collection and use of personal data by International Centre For Cultural Excellence Limited ("we," "us," or "our"). It outlines the types of personal data we collect, how we use it, and your data protection rights, including the right to object to certain processing activities.

This privacy statement applies to all individuals who visit and interact with our websites, including:

This privacy statement also applies to personal data collected in connection with the exam booking process and course enrolment by means of a printed form downloaded from our websites or obtained through participating in a International Centre For Cultural Excellence event or webinar.

Access to each website and the use of information contained within them are governed by the respective Terms of Use. If you book an exam, order products, or register for training, you will also be subject to specific Terms and Conditions of Booking designed to protect both you and International Centre For Cultural Excellence. We recommend reading these carefully. This privacy statement is an integral part of the Terms of Use and Terms and Conditions of Booking. Additionally, please review our Data Protection Policy. We may update the content and terms of our websites without prior notice, and we accept no responsibility for ensuring the information is always up to date.

We are not responsible for the content or privacy practices of other websites. Any external links provided on our websites are clearly identified.

Collection and Use of Personal Data

International Centre For Cultural Excellence collects and uses personal data in accordance with applicable data protection laws. The specific types of personal data we collect depend on your interactions with our websites and services.

We may collect, store, and use the following information from you:

  • Full name, contact details, email address, postal address, and telephone number

  • Unique identifiers and passwords for accessing our online assessment tools

  • Gender, date of birth, and any special needs requests

  • Identity verification information, such as identity documentation or a photograph

  • Image, video, and/or audio recordings of exams and related activities

  • Communication preferences

  • Parent/guardian's name and contact details (for candidates under 18) or submitter's details for entry or exam performance videos

  • Other information provided on application forms, relating to exam performance, assessment, and results

  • Screen contents and recordings during at-home exams, including shared information and recordings of chaperones (where applicable)

We may also receive personal data indirectly from third parties, such as training providers, submitters of entry or exam performance videos, or parents/guardians.

Special Categories of Personal Data

Certain categories of personal data, such as health information and ethnicity, require additional protection. International Centre For Cultural Excellence may collect and process such special categories of data for qualifications and services, such as making adjustments for disabilities or for equal opportunity monitoring. We only process this data if there is a valid reason and in compliance with applicable data protection laws.

Purposes of Processing Personal Data

We use personal data for the following purposes:

  • Providing information and updates about our exams

  • Processing and communicating with you regarding qualification applications, registrations, and exam results

  • Verifying identity as part of the exam registration process

  • Retaining records of communications for auditing purposes

  • Handling inquiries, complaints, and appeals

  • Using exam audio and video recordings, assessment decisions, results, and other personal data for research, educational resources, and professional support materials

  • Monitoring the quality of assessments and improving our assessment tools and products

  • Creating aggregate and statistical data for marketing, publicity, and educational purposes

  • Complying with legal obligations

  • Preventing fraud or misuse of services

  • Participating in marketing and academic surveys

  • Verifying and processing financial transactions related to payments

  • Enforcing compliance with our terms of use and other policies

  • Furthering our charitable aim in general

Sharing Personal Data

We do not sell, rent, or lease your personal information to others. We may share personal data with the following entities:

  • National and local representatives who provide information and services related to our exams

  • Schools, colleges, education centers, and other entities providing training courses related to our qualifications

  • Third-party processors, such as examiners, markers, advisors, moderators, and service providers engaged to deliver training, resources, or support materials

  • Other exam candidates in the context of relevant exams, such as discussion components

  • Marketing automation tool service providers for managing email lists and communications

  • Companies within our group that provide support services

  • Parents/guardians or submitters of entry or exam performance videos, as necessary or requested

  • Academic research partners for assessment monitoring and tool development

  • Law enforcement, regulatory, or government bodies, as required by law or for admission purposes

  • Third-party providers for issuing digital certificates (if applicable)

We may disclose personal data to selected third-party processors but only for our own processing purposes and in compliance with data protection laws.

International Data Transfers

We may transfer personal data to locations outside the country or economic area where the data was collected. When such transfers occur, we implement appropriate measures and safeguards in accordance with relevant data protection laws to ensure the protection of your personal data.

Your Rights

You have certain rights regarding your personal data, including:

  • Access to personal data

  • Correction of inaccurate personal data

  • Erasure of personal data (under certain circumstances)

  • Objection to processing of personal data

  • Restriction of processing of personal data

  • Data portability

  • Withdrawal of consent (where applicable)

To exercise your rights or obtain additional information, please contact us using the details provided at the end of this privacy statement. If you have concerns that remain unresolved, you have the right to lodge a complaint with the relevant data protection authority.

Marketing Communications

We operate an "opt-in" policy for marketing communications, meaning we only send information and updates to individuals who have explicitly requested to receive them. You have the absolute right to opt-out of direct marketing communications or profiling activities at any time by clicking on the unsubscribe link in our emails or by contacting us directly.

Security of Personal Data

We take data security seriously and have implemented measures to protect your personal data from unauthorized access, alteration, or destruction. We use secure protocols and networks to ensure the secure collection and processing of data.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For more details, please refer to our Data Retention Policy and Schedule.

Contact Us

If you have any questions, concerns, or requests regarding the collection, use, or protection of your personal data, please contact us at:

International Centre For Cultural Excellence

Address: Office 7069, 182-184 High Street North,

 East Ham, London, 

United Kingdom, E6 2JA

Email: support@iccelimited.co.uk

Phone: +442034324390

We will endeavor to respond to your inquiries and requests in a timely manner and in accordance with applicable data protection laws.

Changes to the Privacy Statement

We may update this privacy statement from time to time to reflect changes in our practices or legal obligations. We encourage you to review this statement periodically for any updates. The date at the top of this statement indicates the latest revision.

Last Updated: 23rd May, 2023

By continuing to use our websites and services, you acknowledge that you have read and understood this privacy statement and agree to the collection and use of your personal data as described herein.

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