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Complaint Redressal

At International Centre For Cultural Excellence, we value your feedback and strive to provide the best experience for our customers. If you have any concerns, complaints, or suggestions, we are here to assist you. Please follow the process outlined below for filing a complaint:

Contact Customer Support

If you have encountered an issue or have a complaint, we encourage you to first reach out to our dedicated Customer Support team. Our support representatives are available from 9 AM to 9 PM on all working days to address your concerns and provide prompt assistance.


Provide Relevant Information

When contacting our Customer Support, please provide the following information to help us understand and resolve your complaint efficiently:

  • Your full name

  • Contact details (phone number, email address)

  • Order or transaction ID (if applicable)

  • Detailed description of the complaint or issue 

Complaint Escalation

If your complaint is not adequately resolved or you are not satisfied with

If your complaint is not adequately resolved or you are not satisfied with

If your complaint is not adequately resolved or you are not satisfied with the response from our Customer Support team, you may escalate your complaint by contacting our Complaint Redressal Officer:

  • Name: 

  • Email: 

Please provide the relevant details of your complaint along with any previous correspondence for reference.

Grievance Redressal

In the unlikely event that your complaint remains unresolved or you are not satisfied with the resolution provided by our Complaint Redressal Officer, you may escalate the matter to our Grievance Redressal Committee. The committee is committed to reviewing and addressing customer grievances impartially.

Please ensure you include all relevant details and supporting documents related to your complaint.

Legal Remedies

If you have exhausted all available channels for complaint redressal within our organization, and you believe your rights have been violated, you may consider seeking legal remedies. However, we encourage you to engage in a constructive dialogue with us to resolve any disputes before pursuing legal action.

We assure you that all complaints received will be treated with the utmost seriousness and handled in a timely and professional manner. We are committed to addressing your concerns and continuously improving our services based on your feedback.

International Centre For Cultural Excellence

Office-7069, 182-184 High Street North,

East Ham, London,

United Kingdom, E6 2JA,,

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